We offer a full range of services to drive sales growth, customer services and back office customer management operations.
At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability.
Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements. We are recruiting to fill the position of:
Job Title: Customer Service Representative (Hausa & Igbo Speaking)
Handle customer complaints or enquiries via telephone, emails or text messages.
Provide customers with needed information and support
Make outbound calls.
Receive inbound calls
Ensure that customers/callers are satisfied.
Gather information from customers.
Consistently ensure call(outbound/inbound) quality
Contributes to team effort by accomplishing related results as needed.
Exhibiting competent product Knowledge.
Promote good listening skills.
Manage length of calls.
Utilize computer technology to handle high volume of calls
Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
Adherence to call script and call centre policies.
Minimum of ND in Mass Communications or any related field.
Relevant Contact centre operations certification
Minimum of 1-2 years relevant work experience a the Contact Centre
Working knowledge of appropriate CRM software and understanding of the Contact center industry.
Interested and qualified candidates should send their CV to: [email protected] using the “Job Title” as the subject of the email.
Application Deadline: 30th September, 2020.